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Terms of Purchase

Privacy

Norwegian Couture Privacy Policy can be found here…   

Validity

This agreement applies between Norwegian Couture and the company’s customers.

Order

Confirmation Once you have completed your order, you will receive an order confirmation by e-mail. You can keep an eye on your order status by logging in to your account and going to “Your order history” on our online store.

Please note that you must log in to do this.

Production and delivery time

Production time for your garment is 3 weeks after payment and then up to another week for delivery.

 

Payment terms

Payment can be made with Visa, MasterCard, American Express or PayPal. Once you have completed the payment, your order will be sent for production.

Shipping

DHL

Return policy

Please note that we do not offer refunds as all our garments are made according to your customizations and measurements, which means it’s built for you—and no one else. If there is any issue with the fit or construction of your garments, Contact us within 10 days of receiving your order.

Maintenance advice

Always store your bespoke product on a trailer when not in use. Use a spray bottle of cold water to easily spray on the fabric to straighten wrinkles. It is possible to iron the fabric, but only on low heat, and preferably with a towel between the iron and the fabric so that the quality of the fabric is maintained. Cleaning advice: Dry cleaning only.

Force Majeure

In the event of war, natural disasters, strikes or other work-related disputes, government orders, supply problems on the part of suppliers and other extraordinary circumstances beyond Norwegian Couture’s control, which affect the contract between Norwegian Couture and the customer, Norwegian Couture may not be held responsible for having to comply with the conditions specified above.

Dispute

All purchases from Norwegian Couture are subject to Norwegian law. All possible disputes between companies in the Norwegian Couture Group, their employees, directors or owners, individually or together, shall be settled by a Swedish court.

Disclaimer

How a product from Norwegian Couture is used is the user’s responsibility, and how it is stored and maintained is the responsibility of the person storing the product. No company within the Norwegian Couture Group, their employees, managers or owners, individually or jointly, may be held liable for any kind of damage, loss, but, suffering or the like against anyone or anything caused, directly or indirectly, by any of Norwegian Couture’s products.

Cookie policy

Norwegian Couture uses cookies to give you the best possible experience on our website. By continuing to shop, you agree to receive all cookies.

Cookies are small files stored on the user’s computer that track and store information about the user’s interaction and use of the website. This is done by the site through its server to provide users with a tailored experience on this site.

Customers are advised that if they wish to refuse the use and storage of cookies from this website on their computers, they should make changes to their browsers’ security settings to block all cookies from this website and its external server providers.

This site uses tracking software to monitor its visitors to better understand how they use the site. This software is provided by Google Analytics and uses cookies to track visitors’ usage. The software will store a cookie on your computer’s hard drive to track and monitor your use of the website, but will not store or collect personal information. You can read Google’s Privacy Policy here for more information

Other cookies may be stored on your computer’s hard drive by external providers when this website is spraying referral programs, sponsored links or advertisements. Such cookies are used for conversion and referral tracking. These cookies usually expire after 30 days, but some can be saved longer. No personal information is stored or collected.

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