Privacy Policy

Data controller for personal information

Controller of personal data Norwegian Couture ENK (“Norwegian Couture”), is the data controller for the personal data you send to us and responsible for your personal data in accordance with applicable data protection law.

 

Norwegian Couture
Gamle Hellvikvei 5 A
1450 Nesoddtangen
Norway

 

E-mail: hi@norwegiancouture.com

Organization number: 996203980

Your rights

You have rights as an individual that you can exercise in relation to the information we have about you.

 

The right to be informed

You have the right to be informed about the collection and our use of your personal information.

 

The right of access

You have the right to request information about the personal information we hold about you at any time. You can contact Norwegian Couture, and we will give you your personal information via e-mail.

 

The right to correction

You have the right to request the correction of your personal data if the information is incorrect, including the right to have incomplete personal data.

 

The right to delete

You have the right to delete all personal data processed by Norwegian Couture at any time, except in the following situations:

• You have an ongoing case with customer service
• You have an open order that has not yet been sent or partially sent
• If you have purchased something, we will retain your personal information in connection with your transaction for accounting purposes.

 

The right to restrict processing

You have the right to request the restriction or suppression of your personal information. This is not an absolute right and only applies under certain circumstances. When processing is limited, we are allowed to store the personal information, but not use it. You can request restrictions either orally or in writing.

 

The right to transfer

You have the right to have a copy of your information transferred to you or to another party. This only includes the personal information you have sent to us.

 

Right to reserve

You have the right to reserve against the processing of your personal data under certain circumstances. You have an absolute right to prevent your information from being used for direct marketing. In other cases, it may be possible to continue treatment if we can show that you have a conscious basis to do so.

Types of personal information that we process and why

We process the following categories of personal data:

• Contact information such as name, address, e- mail address and telephone number: to send the order to you and communicate with you, should there be any problems with your order. We also use your email address to send newsletters.
• Dimensions and body type: to make tailor-made clothes for you.
• IP address: Used to whitelist IP addresses of our partners and to prevent fraud.

We use your information for this

This privacy statement tells you what to expect when Norwegian Couture collects and processes personal information.

 

Visitors to our website

When someone visits Norwegiancouture.com, we use a third-party service, Google Analytics, to collect standard logging information for the Internet and details about visitor behavior patterns. We do this to find out things like the number of visitors to the various sections of the website. This information is processed only in a way that does not identify anyone. We do not, and do not allow Google, make any attempt to determine the identity of those who visit our website. If we want to collect personally identifiable information through our website, we will be obvious about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

Payment Information

We never store your credit / debit card information. All payments are processed in full by our payment services.

 

Newsletter

We use a third party provider, Mailchimp, to deliver our newsletters. We collect email opening and click statistics using industry standard technology to help us monitor and improve our newsletter. For more information, see Mailchimp’s privacy statement.

You can always unsubscribe from receiving newsletters using the following methods:

• Follow the instructions in each marketing
• Edit the settings for your Norwegiancouture account

 

Email People who send us e-mails

We monitor any e-mails sent to us, including attachments, for viruses or malicious software.

 

Customer service

We will only use the personal information we collect to process the request and to check the level of service we offer. We collect statistics that show information such as the number of requests we receive and the nature of requests, but not in a form that identifies anyone.

We usually have to reveal the applicant’s identity to the person the request is about. This is unavoidable where, for example, the accuracy of a person’s register is in conflict. If a caller does not want information identifying him or her to be disclosed, we will try to respect it. However, it may not be possible to handle a request anonymously.

Access to your personal data

Norwegian Couture tries to be as open as we can be when it comes to giving people access to their personal information. If we store information about you, we will:

• give you a description of it
• tell you why we store it
• tell you to whom it may be revealed and
• give you a copy of the information in an understandable form.

In order to send us a request for the personal information we may have, you must send the request in writing to us at the addresses (e-mail or post) given in this privacy statement).

If we have information about you, you can ask us to correct any errors by contacting us.

Transfer of personal data

Relevant personal data may be shared with third parties both within and outside the European Economic Area to produce and deliver goods, send newsletters and provide customer service. For completion of payment delay data to selected payment provider. The information passed on to our service providers in this context can only be used by them to fulfill their tasks. Your personal information will not be passed on for any reason other than those mentioned above.

Data storage

We use up-to-date security solutions to protect your information.

Updates to our privacy statement

We need to update our privacy statement from time to time. The latest version of the privacy statement is always available on our website.